Stop being your team’s L3.
AIL3 gives your MSP a senior engineering pod — escalations, migrations, and AI projects, handled.
You built the business. Now it owns you.
The hard tickets still land on you — nights, weekends, and the vacation you keep cutting short.
The interrupt loop
Your L2 hits a wall on a broken hybrid Exchange at 3pm Friday. It escalates to you. You drop the quote you were writing, fix it, and the afternoon is gone.
The project you turned down
A client asks you to lead their Server-to-Cloud migration. You don’t have the bench, so you pass — and watch the revenue go to someone else.
The vacation that wasn’t
You finally take the week off. Then an Azure tenant issue surfaces and you’re answering Slack from the resort. Your family stopped expecting you to be present.
The hire you can’t justify
A real senior engineer costs $150K all-in. You can’t pin that to one client’s MRR, so you keep absorbing the escalations yourself — year after year.
You charge $250. You earn $80.
Count the escalation hours against what you actually take home, and the math stops making sense.
A senior engineering team for less than half the cost of one hire.
See What It CostsA senior pod, on monthly retainer.
A dedicated pod — offshore engineers led by a senior, US-based L3 supervisor — owns the hard work. Your helpdesk keeps running.
Intune Setup & Management
Tenant config, device enrollment, app deployment, and Conditional Access — done right the first time.
Mailbox Migrations
Exchange, Google Workspace, or tenant-to-tenant. Mailboxes moved to M365 cleanly, on a known scope.
Server-to-Cloud Migration
On-prem servers sunset. AD to Azure AD, file servers to SharePoint, desktops migrated and cut over.
AI Support
Deploy and govern AI tools for your team and your clients. Readiness assessments and custom automations included.
It slots onto your helpdesk.
No rip-and-replace. Your L1/L2 decides what to escalate — we take it from there.
Escalate
Your team flags an L3-worthy issue in a dedicated Slack channel. Email backs it up.
We confirm fast
We verify it’s ours within one business hour and own it from there. You get back to running the business.
You see everything
Every hour tracked in a live dashboard. Monthly reports on the first business day. No black box.
Pick the bench you need.
Monthly subscription with included hours. Bigger plans, cheaper hours — no surprise invoices.
- 10 hours included / month
- $250/hr effective rate
- 4-hour escalation response
- For 5–10 person MSPs, 1–2 active projects
- 20 hours included / month
- $250/hr effective rate
- 2-hour escalation response
- For 10–15 person MSPs with a steady pipeline
- 40 hours included / month
- $187.50/hr — 25% volume discount
- 1-hour escalation response
- For 15+ person MSPs running parallel migrations
Productized engagements — Intune setups, migrations, Server-to-Cloud — draw from your included hours. Request them by name.
Not a hire. Not a ticket mill.
You don’t need another L1 ticket-taker or a $150K salary. You need senior depth you can rent.
vs. Hiring a senior engineer
One senior hire is $150K and months of recruiting. AIL3 is senior depth from $2,500/month — no payroll, no ramp, no risk.
vs. Commodity helpdesks
Most outsourced support takes L1/L2 tickets. Our pod does the L3 work your team escalates — Azure, migrations, AI — under US-based supervision, with documentation discipline behind every job.
vs. The big NOCs
We’re focused, senior-supervised, and honest about our window. Four things done well beats forty done at arm’s length.
The only L3 partner combining escalation support, project delivery, AI services, and productized scopes — plus Engineering Equity, a loyalty program no competitor offers.
Built by operators who’ve been you.
AIL3 was founded by people who ran the escalation queue — and built the bench to get out of it.
Joe
Leads the business relationship and your first call. Spends his day with MSP owners working out where the bench is missing.
George
Owns the technical deep-dive and delivery standard. Built the runbooks behind every productized migration and AI engagement.
Be the owner. Not the answer.
Hand off the escalation queue. Take the projects you’ve been turning down. Get your weekends back.
We respond inside your SLA window or credit your next month. Business hours, honestly stated — no fake 24/7.